Privacy Policy

QUBOT X PRIVACY POLICY

Website: https://qubotx.com/
Last Updated: 26 October 2026

  1. Introduction

QuBot X (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://qubotx.com/, register for an account, purchase a subscription, use our automated trading tools, or contact our support team.

Our Services may include trading bots, MetaTrader 5 (MT5) integration, TradingView-related tools, custom trading automation, subscriptions, and related technical support.

This Policy is intended to operate in accordance with applicable data protection laws, including Malaysia’s Personal Data Protection Act 2010 and applicable amendments.

  1. Information We Collect

Depending on the Services you use, we may collect the following categories of information.

A. Personal and contact information

  • Name or username.
  • Email address.
  • Telephone number, if provided.
  • Billing and business contact details.
  • Information you provide when contacting support.

B. Account and subscription information

  • Account registration details.
  • Subscription plan and account status.
  • Purchase, payment, refund, and transaction records.
  • Customer service communications.
  • Preferences relating to our Services.

Payment card details and other payment information may be processed directly by third-party payment providers. The information we receive depends on the payment method and provider.

C. Trading and integration information

When you choose to use trading automation features, we may process limited technical or trading-related information, such as:

  • MT5 account identifiers or broker server names.
  • Trading platform connection status.
  • Bot configuration and strategy settings.
  • Trading symbols, order status, and execution logs.
  • TradingView alert information, where applicable.
  • Telegram identifiers or channel integration details, where applicable.
  • Error logs and technical diagnostics.

We aim to collect only information reasonably necessary to provide, secure, and support the relevant features.

Never submit your broker password, withdrawal credentials, private keys, or other highly sensitive access information through ordinary email, public messaging channels, or unsecured forms. Where an integration requires credentials, use only the documented and approved secure connection method.

D. Technical and usage information

When you visit our website, we or our service providers may collect information such as:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and interactions with website features.
  • Approximate location derived from technical information.
  • Security events, error reports, and access logs.

Cookies and similar technologies may be used where applicable to maintain website functionality, remember preferences, measure performance, or support security.

  1. How We Use Your Information

We may use personal information to:

  1. Create and manage customer accounts.
  2. Provide purchased subscriptions and trading automation services.
  3. Configure supported integrations and troubleshoot technical issues.
  4. Process payments, refunds, and subscription renewals.
  5. Communicate service updates, support responses, and important notices.
  6. Detect fraud, unauthorised access, and misuse of our systems.
  7. Maintain service performance and improve our products.
  8. Meet applicable legal, accounting, regulatory, and contractual obligations.
  9. Send promotional communications where permitted and, when required, with your consent.

We will not knowingly use personal information for purposes materially incompatible with the purposes disclosed to you without an appropriate legal basis.

  1. Legal Basis and Consent

Where required by applicable law, we will obtain consent or rely on another lawful basis for processing your information.

Depending on the circumstances, processing may be necessary to provide a service you requested, fulfil a contract, comply with a legal obligation, protect our systems, or pursue another legitimate purpose permitted by law.

Where consent is required, you may withdraw it subject to applicable legal requirements. Withdrawal may affect our ability to provide certain features.

  1. Sharing of Information

We do not sell personal information as a standalone commercial product.

We may disclose relevant information to:

  • Hosting and infrastructure providers that operate our website or servers.
  • Payment processors that facilitate payments and refunds.
  • Technical service providers that support integrations, communications, or troubleshooting.
  • Third-party platforms such as MT5-related services, TradingView, or Telegram when you choose to use relevant integrations.
  • Professional advisers where necessary for legal, accounting, or business purposes.
  • Authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, or security.
  • Business successors in connection with a merger, restructuring, or sale of relevant business assets, subject to applicable law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

Third-party providers may process information under their own privacy policies and contractual terms.

  1. Trading Account Data and Permissions

QuBot X is designed to provide trading technology, not to take ownership of your brokerage account.

Depending on the integration you choose, the software may need access to certain trading-related data or permissions to transmit trading instructions.

You are responsible for reviewing the permissions you grant.

We recommend using the least-privileged access available, protecting your account credentials, and avoiding the disclosure of withdrawal-enabled credentials.

Where supported, you should be able to disconnect an integration or revoke access through the relevant platform or account settings. Disconnecting an integration may not automatically delete historical records already retained for legitimate business or legal purposes.

  1. Cookies and Similar Technologies

Our website may use essential cookies to support login sessions, security, and core functionality.

If analytics or advertising cookies are used, we will provide any notices, choices, and consent mechanisms required by applicable law.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

  1. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems used, safeguards may include access controls, restricted permissions, secure transmission, software updates, and monitoring for suspicious activity.

No website, network, or electronic storage system can be guaranteed completely secure. You should also take reasonable steps to secure your devices, email account, and trading platform credentials.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, dispute resolution, security, accounting, and legal compliance.

Retention periods may differ depending on the type of information and the relevant legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

  1. International Data Transfers

Our hosting providers, technical suppliers, or other service providers may process information in countries outside Malaysia.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer is permitted and that appropriate safeguards are in place where required.

  1. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent where processing relies on consent.
  • Request deletion or restriction of information where legally available.
  • Request information about how your personal information is used.
  • Exercise any applicable data portability rights.
  • Raise a complaint with us or the relevant data protection authority.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained to comply with legal obligations or resolve disputes.

  1. Marketing Communications

We may send service-related messages about your account, subscription, security, or changes to our Services.

Where permitted, we may also send marketing communications about new products, trading automation features, and promotions.

You may opt out of marketing emails using the unsubscribe instructions provided or by contacting us. Opting out of marketing does not prevent us from sending essential service or legal notices.

  1. Children’s Privacy

Our Services are not intended for individuals under 18 years of age or below the age of legal majority in their jurisdiction, whichever is higher.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can assess the matter.

  1. Third-Party Websites

Our website may contain links to third-party platforms, brokers, payment providers, or other websites.

We are not responsible for the privacy practices of independent third parties. You should review their privacy policies before submitting personal information or authorising an integration.

  1. Changes to This Policy

We may update this Privacy Policy when our Services, data practices, or legal obligations change.

The updated Policy will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or seek consent.

For questions about trading automation, supported features, or this Privacy Policy contact:

Business Name: QuBot X
Website: https://qubotx.com/
Support Email: support@qubotx.com